Join us for Episode 14 of Facilitating Extraordinary as we catch up with Rita Urbanek from Hill Country Memorial in Fredricksburg, Texas. In this episode, Rita, the current Director of Population Health at Hill Country Memorial Hospital discusses how she and her teams are staying connected and focused on achieving the organization’s mission during this …
How the Coronavirus Killed Huddling Around Corkboards Read More »
Baldrige is Bigger in Texas. As a local small business in Texas, we take a lot of pride in everything Texas. As most Texans do. One of the things we are particularly proud of is the great success our Texas partners have achieved in their Baldrige efforts. Baldrige Milestones Below is a summary of how …
Do you know who your customers are and what they really want and need from you? Does your team really feel connected to your customers? Using human centered design principles to develop customer personas is a very powerful way to better understand your key customers. Give those key customer segments a persona name and you …
Taking Voice of the Customer to the Next Level with Design Thinking Read More »
Challenge yourself and your co-workers to the 30 day 30 minute meeting challenge, it will be the best thing you do this month, year, ever. Be a productivity and time management hero by giving yourself and co-workers hours, possibly days, of their lives back. Most meetings are huge time wasters and leave participants frustrated and …
