Elevations Credit Union has been blessed in its pursuit of excellence through the Baldrige framework and through the expert counsel of Jan Johnson.  She helped educate and equip our team to become highly successful in deploying the Baldrige framework.  We received this US Presidential honor based on our first application and after a mere 6 years of dedicated work.  We began this journey in April 2009 at the depths of the Great Recession and our financial cooperative has posted record-breaking performance since 2009 through the advice of Jan Johnson.

Jordan Johnson provided essential external assessment, benchmarking, and coaching to our Key Leadership Team.  Their expert knowledge, combined with their experience and focus on leadership and alignment made a positive impact.  They made us a better company.

Jordan Johnson, Inc. has been extremely helpful in all of our quality journey efforts.  Their assistance has been invaluable in deploying the Baldrige criteria as a way of doing business in two separate Baldrige winning organizations and now across all of IDS.  The passion that Jordan Johnson brings to their work is what sets them apart from other consultants.  They are world-class, and I consider them an integral part of our team!

Jordan Johnson, Inc. excels in developing teams and organizations to reach their greatest potential. They challenge conventional practices while creating an environment that enables organizations to seize opportunities and continually improve.  Jordan Johnson garners respect and confidence from Boards, Executive Teams and front line team members.  They have helped us be better for those we serve

The Jordan Johnson team supported us on our way to two Baldrige Awards with a mixture of advice, expertise, humor, and tough love! I did not always like or enjoy it, but they were always right on the mark! If I got to do it again they would be on my team from day one!

I have had the distinct pleasure of working with the Jordan Johnson team in both a rural for-profit hospital setting and also in a non-profit community health environment.  This team has proven, in both cases, to be subject matter experts in creating high-performing organizations.  They build trusting relationships at all levels, considering cultural assets and barriers and providing “straight talk”.  Their commitment to an organization goes far beyond the signed contract.  They truly are a team that does not find success unless those they support are successful.  You can expect the Jordan Johnson team to impact your organization by creating process thinkers and by facilitating cycles of improvement that drive excellence for those you serve.

While there were many milestones along Chugach’s arduous Voyage to Excellence, the assistance provided by Jordan Johnson, Inc. was the single step of that journey which catapulted us to a higher level of quality, deserving of the 2001 Malcolm Baldrige National Quality Award.

Jordan Johnson, Inc. brought to Schneck Medical Center vast knowledge of performance improvement and rapidly adapted it to the healthcare world. They gave Schneck structure on our Baldrige journey, and more importantly, provided love, support, and a ‘kick in the butt’ when needed. I strongly recommend Jan and Tammy to any organization on their Baldrige journey.