Services

Five Es to Extraordinary

OUR SERVICES

EVALUATE: Conduct an organizational assessment using an evidence-based best practice framework to better understand the culture, define opportunities, and leverage current strengths.

ENGAGE: Work with the CEO and Senior Leaders to champion the journey. Build and nurture a culture to enable delivery of extraordinary, customer-focused results.

EMPOWER: Develop internal capabilities to design, manage, and improve processes by leveraging the talent of your workforce to deliver on customer requirements.

EVOLVE: Begin to mature and integrate the organization by leveraging advanced tools and techniques to deliver not only improvement but innovation.

EXCEL: Deliver extraordinary (top decile) results through integration of measures and strategy. Enable sustainable, strategic improvement.

Evaluate

Conduct an organizational assessment using an evidence-based best practice framework to better understand the culture, define opportunities, and leverage current strengths.

Engage

Work with the CEO and Senior Leaders to champion the journey. Build and nurture a culture to enable delivery of extraordinary, customer-focused results. 

Empower

Develop internal capabilities to design, manage, and improve processes by leveraging the talent of your workforce to deliver on customer requirements. 

Evolve

Begin to mature and integrate the organization by leveraging advanced tools and techniques to deliver not only improvement but innovation. 

Excel

Deliver extraordinary (top decile) results through integration of measures and strategy. Enable sustainable, strategic improvement. 

Strategy

  • Competitive Assessment
  • Scenario-Based Planning
  • Strategic Plan Development
  • Strategy Map
  • Balanced Scorecard
  • Goal Cascade

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Customer

  • Societal Responsibility
  • Interviewing for Empathy
  • Customer Journey Mapping
  • Customer Persona Creation
  • Design Sprint

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Knowledge Management

  • Competitive Benchmarking
  • Key Performance Measures Selection
  • Results Tracking, Scorecard, and Dashboard Development
  • Best Practice Sharing

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Workforce Engagement

  • Culture Mapping
  • Diversity, Equity, and Inclusion
  • Value-Based Hiring
  • Change Management
  • Drivers of Workforce Engagement
  • Learning and Development

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Operations

  • Process Based Management
  • Business Process Improvement
  • Structured Problem-Solving
  • Innovation Management
  • Innovation Challenges

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Results

  • Designing Meaningful Metrics
  • Integrating Results and Strategy
  • Comparative Data and Benchmarking
  • Leading and Lagging Indicators
  • Reporting Outcomes

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  • Culture Mapping
  • Mission, Vision, Values Development and Deployment
  • Leadership System Development
  • 5 Levels of Leadership
  • EQ 2.0
  • 5 Dysfunctions of a Team
  • DiSC Profiles
  • Strength Finders
  • Executive Coaching
  • Strategic Plan Development
    • Strategy Facilitation
    • TOWS Facilitation
  • Strategy Plan Deployment
    • 90-day plan development
    • 90-day team facilitator training
  • Culture Mapping
  • Customer Mapping
  • Design Bursts
  • Scorecards
  • Alignment Boards
  • Measurement selection and alignment
  • Benchmarking
  • Knowledge Transfer
  • Values-based hiring
  • Team Building
    • 5 Dysfunctions of a Team
  • Process Based Management (PBM)
  • Lean Six/Sigma (DMAIC)
  • Problem-solving (PDCAE)
  • Balanced Scorecard
  • Integrating Results and Strategy
  • Designing Meaningful Metrics
  • Visual Quality Tracking(KPI Boards, Alignment Boards, etc.)
  • Tracking and Analyzing Results
  • Organizational assessment and gap closure
  • Organizational profile development
  • Baldrige Training
  • Leadership System Design and Development
  • Application development
  • Site Visit Preparation
  • Facilitation of Site Visit

Journey To Excellence

  • Organizational Assessment 
  • Organizational Profile Development
  • Baldrige Training
  • Application Development
  • Site Visit Preparation
  • Facilitation of Site Visit

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Leadership

  • Mission, Vision, and Values
  • Leadership System
  • Leadership Profiles
    • EQ 2.0, DiSC, Strength Finders, etc.
  • Communication Planning
  • Executive Coaching

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