TESTIMONIALS

WHAT CLIENTS SAY ABOUT

Facilitating Extraordinary

While there were many milestones along Chugach’s arduous Voyage to Excellence, the assistance provided by Jordan Johnson, Inc. was the single step of that journey which catapulted us to a higher level of quality, deserving of the 2001 Malcolm Baldrige National Quality Award.

Bob Crumley
Superintendent (Former)
Chugach School District
2001 MBNQA Recipient

Jordan Johnson provided essential external assessment, benchmarking, and coaching to our Key Leadership Team.  Their expert knowledge, combined with their experience and focus on leadership and alignment made a positive impact.  They made us a better company.

Charles Korbell
President and CEO (Retired)
Clarke American Checks, Inc.
2001 MBNQA Award Recipient

Jordan Johnson, Inc. excels in developing teams and organizations to reach their greatest potential. They challenge conventional practices while creating an environment that enables organizations to seize opportunities and continually improve.  Jordan Johnson garners respect and confidence from Boards, Executive Teams and front line team members.  They have helped us be better for those we serve

Jayne Pope
President and CEO
Hill Country Memorial Hospital
2014 MBNQA Recipient

Jordan Johnson, Inc. has been extremely helpful in all of our quality journey efforts.  Their assistance has been invaluable in deploying the Baldrige criteria as a way of doing business in two separate Baldrige winning organizations and now across all of IDS.  The passion that Jordan Johnson brings to their work is what sets them apart from other consultants.  They are world-class, and I consider them an integral part of our team!

Debbie Collard
Director Business Excellence
Boeing Integrated Defense Systems
1998 MBNQA Recipient

The Jordan Johnson team supported us on our way to two Baldrige Awards with a mixture of advice, expertise, humor, and tough love! I did not always like or enjoy it, but they were always right on the mark! If I got to do it again they would be on my team from day one!

E. David Spong
President (Retired)
Boeing Aerospace Support
2003 MBNQA Recipient

I have had the distinct pleasure of working with the Jordan Johnson team in both a rural for-profit hospital setting and also in a non-profit community health environment.  This team has proven, in both cases, to be subject matter experts in creating high-performing organizations.  They build trusting relationships at all levels, considering cultural assets and barriers and providing “straight talk”.  Their commitment to an organization goes far beyond the signed contract.  They truly are a team that does not find success unless those they support are successful.  You can expect the Jordan Johnson team to impact your organization by creating process thinkers and by facilitating cycles of improvement that drive excellence for those you serve.

Xochy Hurtado
Chief Operating Officer
Methodist Healthcare Ministries

Elevations Credit Union has been blessed in its pursuit of excellence through the Baldrige framework and through the expert counsel of Jan Johnson.  She helped educate and equip our team to become highly successful in deploying the Baldrige framework.  We received this US Presidential honor based on our first application and after a mere 6 years of dedicated work.  We began this journey in April 2009 at the depths of the Great Recession and our financial cooperative has posted record-breaking performance since 2009 through the advice of Jan Johnson.

Gerry Agnes
President and CEO
Elevations Credit Union
2014 MBNQA Recipient
Process improvement is key in creating positive change that drives performance excellence.  Jordan Johnson, Inc. engages front-line staff and leaders alike to make process improvement a simple and rewarding accomplishment, with easy-to-use tools to ensure ongoing sustainability.   Utilizing Jordan Johnson, Inc. has been an intelligent risk worth taking, ultimately benefiting our patients and the communities that we serve.
Lor Persohn
Associate VP Patient Services
Memorial Hospital and Health Care Center
2018 MBNQA Healthcare Winner

Jordan Johnson, Inc. brought to Schneck Medical Center vast knowledge of performance improvement and rapidly adapted it to the healthcare world. They gave Schneck structure on our Baldrige journey, and more importantly, provided love, support, and a ‘kick in the butt’ when needed. I strongly recommend Jan and Tammy to any organization on their Baldrige journey.

Gary Meyer
President and CEO
Schneck Medical Center
2011 MBNQA Recipient